Payment Specialist

Our story

Launched in 2013 by Moulaye and Kadry as a side project to help a friend’s mother, they understood quickly that there were opportunities for distribution through the web for the African culture. With an outsourced MVP, they saw the first orders coming and they decided to dedicate themselves full time to this growing project. With the coming of Luc, in 2016 they focused on Tech and Product and then launched Afrikrea, the marketplace, and Boom… a growth of 8% per week doubling our revenue every quarter and multiplying our revenue 10 times every year!

After several fundraisings, a move to Abidjan, the coming of the first team members, and a strong partnership with DHL, Afrikrea became the number 1 African eCommerce exporter.

The current situation : the transition to Anka

In 2020, rich in these years of experience in direct contact with sellers and as entrepreneurs serving entrepreneurs, we understood that the challenges of the sellers were deeper than those solved by the marketplace, Afrikrea. The sellers faced specific African issues such as the lack of visibility globally, the difficulty of shipping products worldwide from Africa, and the complexity of payments between international and local ways. To resolve these needs that exceed the perimeter of a simple marketplace, they decided to create Anka.

Anka, powered by Afrikrea, is the all-in-one solution for sellers of products «Made of Africa» (fashion, art, food, or beauty…) to sell from anywhere, ship worldwide, get paid faster on international or local African payment methods, and manage their businesses easily. Our new vision is clear: Export Africa by building the future of selling globally!

In January 2022, we raised 5.4 million euros from top-tier investors (including the founder of Alibaba), which is why we are looking for the right people to help us achieve this vision. Our purpose is simple: Unleash the growth of the African Entrepreneurship.

Your challenges (if you accept them…)

• Monitor and process daily payments in an efficient, effective & accurate manner
• Ensure financial procedures are followed diligently
• Coordinate with finance & marketing teams for daily operations
• Solve level 2 escalation on payment-related issues, interacting with buyers, sellers & stakeholders
• Handle the enrolment of our card program users
• Track the operational performance of the business unit
• Hands-on experience in handling chargeback and dispute resolution
• Investigate and resolve payments issues by collaborating with third-party payment providers
• Responsible for the prevention and detection of potentially fraudulent transactions across all payment channels through daily transaction reviews

What you will need to succeed in terms of hard & soft skills (Mandatory) :

• Minimum of 2 working years of experience as a Payment and Fraud Specialist in the Fintech Industry
• You must have good written and verbal communication skills in English and French
• You must be familiar with Payment services platforms (card schemes, PayPal, Flutterwave...)
• Strong problem-solving ability and analytical skills
• Work well under pressure
• Demonstrate adaptability & flexibility daily
• You must be proficient in Google suite and Microsoft Office suite
• Details & results oriented
• Passionate about new technologies
• Interest in the African digital & financial ecosystem

The recruitment process

• A 45-minute interview on Zoom with Laetitia, our Senior Head of People & Culture, to validate the fit with our needs and your fit with Anka
• A 60-minute interview on Zoom with Rawdah, our Head of Services, and Adeyinka, our Senior Payment Specialist s to deep dive into your technical skills with questions on payments for our marketplace and risk management
• A 30-minutes interview on Zoom with Guillaume, our CFO, to validate your fit with our culture